The Energy Regulatory Commission (ERC) has reviewed proposed amendments aimed at strengthening consumer protection in the electricity sector, including updates to the Magna Carta for Electricity Consumers and rules on bill deposit monitoring and reporting.
The proposals were taken up during the ERC’s 33rd Open Commission Meeting on June 17.
According to the commission, the revisions seek to expand coverage of the Magna Carta from residential consumers to all captive electricity users, while aligning existing rules with current laws, industry practices, and emerging technologies.
Among the key reforms are proposed enhancements to consumer rights involving smart meters, data privacy, real-time electricity monitoring, participation in ERC consultations, access to subsidy programs, and engagement in renewable energy initiatives.
The ERC also proposed measures to improve billing transparency, including standardized billing formats, clearer breakdowns of charges, expanded digital payment options, and stronger dispute resolution mechanisms.
Reforms on bill deposits were likewise reviewed, covering clearer guidelines on collection, monitoring, adjustment, and refund processes, as well as proposals for automatic refunds and improved reporting requirements.
Other proposed changes include updates to service disconnection and reconnection policies, meter installation and testing procedures, service modifications, and the expansion of digital platforms for billing, complaints, advisories, and consumer education.
The ERC said the reforms are intended to enhance consumer welfare while promoting greater transparency, accountability, and efficiency in electricity service delivery nationwide.