The Philippine IT and business process management sector is sharpening its focus on artificial intelligence (AI) readiness as automation begins to reshape the future of outsourcing work.
Converge ICT Solutions Inc. has joined the IT & Business Process Association of the Philippines (IBPAP), thereby positioning the fiber broadband and technology solutions provider to support the country’s BPO sector as it adopts AI and other emerging digital tools.
The move comes as the IT-BPM industry remains one of the Philippines’ strongest export engines, with 1.9 million workers and US$40 billion in export revenues in 2025. IBPAP said the sector accounts for more than eight percent of the country’s gross domestic product.
Industry leaders said the rapid rise of AI is pushing BPO firms to rethink workforce development, digital infrastructure, and service delivery models. As AI systems increasingly handle basic and repetitive tasks, the sector is expected to shift toward more complex, specialized, and technology-driven work.
Converge said its national digital infrastructure can help support BPO companies as they integrate AI-powered tools into operations, customer support, data processing, analytics, and other business functions.
“We need to level up the skills of our workers and transform our industries to enable us to capture the opportunities being offered by the AI boom,” Converge CEO and co-founder Dennis Anthony Uy said during the company’s formal membership ceremony.
IBPAP President and CEO Jack Madrid said reliable connectivity had already proven critical to the resilience of the IT-BPM sector, particularly during the pandemic, when the industry added 260,000 jobs despite global disruptions.
“Converge was central to that story, keeping our people online and our operations running across the country,” Madrid said.
IBPAP represents more than 400 companies across the IT-BPM sector and works with industry groups covering animation, global capability centers, customer experience, game development, healthcare information management, and software development.
With AI adoption accelerating, industry stakeholders said the next phase of growth will depend on preparing Filipino workers for higher-value roles that require technical proficiency, analytical skills, and the ability to work alongside intelligent automation systems.
The partnership is expected to open opportunities for collaboration on digital skills development, AI preparedness, and technology-enabled growth across the outsourcing sector.