The Philippine National Police (PNP) credits its intensified internal reforms and stricter accountability measures within the organization for its absence from the Anti-Red Tape Authority’s (ARTA) list of government agencies with the most complaints.
PNP chief Police General Jose Melencio Nartatez Jr. said the development reflects ongoing efforts to improve public service, streamline police operations, and strengthen discipline among personnel.
According to Nartatez, the police force has adopted a more proactive approach to law enforcement through its Enhanced Managing Police Operations (EMPO) strategy, moving away from traditional reactive policing methods.
He said the organization’s exclusion from the ARTA complaint list was the result of deliberate reforms, including aggressive internal cleansing efforts aimed at improving efficiency and public trust.
The PNP chief also linked the reforms to the latest OCTA Research survey, which showed the police organization maintaining a 63-percent trust rating and a 61-percent satisfaction rating among Filipinos.
He said the figures indicate that the public is beginning to see improvements in frontline police services and community relations.
He added that the reforms are aligned with the directive of President Ferdinand Marcos Jr. and Interior Secretary Jonvic Remulla to strengthen public safety and improve government services.
To sustain the gains, the PNP chief directed all police commanders and local units to strictly comply with the Citizen’s Charter and avoid unnecessary delays in public transactions.
He also reiterated the organization’s commitment to removing corrupt officers and “ninja cops” from the police service.
“My marching order to every commander is simple: do not let your guard down. We must sustain this momentum. Our goal is to be the gold standard of public service,” Nartatez said.