The Land Transportation Office (LTO) recorded the highest number of complaints among government agencies in the first quarter of 2026, according to the Anti-Red Tape Authority (ARTA).
ARTA Secretary Ernesto Perez, speaking at a Malacañang briefing, said the LTO overtook the Food and Drug Administration (FDA), which previously ranked first in the last quarter of 2025. The FDA has since dropped to third place.
The top agencies with the most complaints were the LTO, Bureau of Internal Revenue (BIR), FDA, Land Registration Authority (including Registries of Deeds), Philippine Statistics Authority, Department of Education, and National Telecommunications Commission.
Also included in the list were the Department of Migrant Workers, Professional Regulation Commission, Department of Human Settlements and Urban Development, and Department of Science and Technology.
Among government-owned and -controlled corporations, the most complaints were filed against the Social Security System, Pag-IBIG Fund, Philippine Health Insurance Corporation, and Philippine Postal Corporation.
Other GOCCs on the list included the Land Bank of the Philippines, Government Service Insurance System, National Irrigation Administration, Laguna Lake Development Authority, Philippine Deposit Insurance Corporation, and National Food Authority.
Perez said agencies with high complaint volumes are often those handling large numbers of public transactions and applications. Despite this, he noted that most complaints are resolved quickly through internal mechanisms.
“Karamihan po dito… more than 90 percent are resolved,” he said, explaining that complaints received by ARTA are immediately referred to each agency’s Committee on Anti-Red Tape for prompt action.
He added that about 77 percent of more than 2,000 complaints received from September 2025 to April 2026 have already been resolved.
LTO Chief Markus Lacanilao acknowledged the report and said the agency is addressing the findings, emphasizing that high transaction volumes should not excuse inefficiencies.
“Mataas po talaga ang volume ng transactions sa LTO, but that is not an excuse,” he said, citing the launch of a new feedback platform to allow the public to report delays, fixers, and other concerns.
ARTA said it will continue pushing government agencies to improve service delivery, as it leads activities this May for Ease of Doing Business Month aimed at strengthening transparency, accountability, and efficiency across the bureaucracy.