Emergency telecommunications response measures were activated after the magnitude 7.8 earthquake off Sarangani disrupted network services in several parts of Mindanao.
The quake also prompted the Philippine Institute of Volcanology and Seismology (Philvocs) to issue a tsunami warning for coastal areas in Southern Mindanao, with residents advised to move to higher ground.
Globe Telecom said it is coordinating with local government units, disaster response agencies, and partner organizations to assess the impact on communities and telecommunications infrastructure.
As of Monday afternoon, service disruptions were reported across nine provinces, affecting around 30 municipalities. Sarangani, South Cotabato, and Sultan Kudarat were among the hardest hit, with intermittent network signals reported in some areas.
Several network sites also lost commercial power after local electric cooperatives temporarily shut down services as a safety precaution. The affected sites were running on battery backup systems to help maintain essential communication lines.
“Globe has activated its disaster response protocols, and our restoration teams are already mobilized in affected areas,” Globe Chief Sustainability and Corporate Communications Officer Yoly Crisanto said.
“We continue to monitor network conditions closely and are working with local authorities and power providers to restore full services as quickly and safely as possible,” she added.
Emergency communication support, including free calls, charging, and Wi-Fi stations, is also being prepared for deployment in high-need areas, subject to safety clearance from local authorities.
The locations of activated emergency stations will be announced through official channels once ground conditions allow safe deployment.
Residents were advised to prioritize safety, follow official directives from Phivolcs, the National Disaster Risk Reduction and Management Council, and local authorities, and remain alert for aftershocks and possible sea level disturbances.